Who are the ICCM? 

We are the longest established membership organisation serving the bereavement care sector in the United Kingdom. We champion the needs of bereaved people by influencing legislation, encouraging dialogue and empowering bereavement professionals to achieve great things. 

Our team is small and our commitment is huge, standing on our history rather than resting on it, we continually seek to help our members succeed with training and guidance in best practice.  

Meet the team 

Mathew Crawley 

Chief Executive 

With hands-on experience across all levels of bereavement services, spanning both public and private sectors, I’m driven by a deep passion to champion services that not only meet the needs of bereaved individuals, but also exceed their expectations. My work across diverse regions of the UK has given me a powerful insight into how uniquely local, personal, and intricate bereavement support can be. This understanding has been instrumental in shaping strategies to help our sector grow and evolve. 

firmly believe that those who work in this field do so with a genuine calling, which is to support people at one of the most emotionally vulnerable moments in their lives. That belief fuels everything I, and we at the ICCM do. Leading the ICCM is an honour, and in our role as the sector’s leading provider of training, guidance, and policy, I’m focused on building a future where our members are empowered, inspired, and equipped to deliver the highest standards of care so that together, we can drive the sector and standards forward. 

Trevor Robson 

Finance & IT Manager 

Trevor is the Finance and IT Manager for ICCM.  This means he handles all membership renewals and information to make sure we are getting and keeping in touch with you for updates, courses and legislation.  He is also responsible for all ICCM financial and management accounting, managing feedback on our courses to improve them and the administration of donations from the ICCM/ OrthoMetals, national recycling of metals scheme. 

Sofia Allana 

Technical ServiceOfficer 

Sofia’s career in bereavement service started in 2002, covering all aspects of cemetery & crematorium Management. She joined the ICCM in 2019 and uses her vast experience to help members on cemetery and crematorium operational and legislative issues.  

Jennifer Hamilton 

Technical & Journal Officer 

Jennifer’s background is in crematorium management, and she was fortunate to manage a beautiful site in Ayrshire where she was involved in the crematorium from its earliest days. She then saw it through its evolution to an award-winning facility, so she understands the practicalities of developing and growing a trusted and respected community asset. Her role in the ICCM is to assist members with any queries, particularly regarding Scottish law and to keep members up to date by sharing good news stories and best practice through The Journal. 

 

Martin Clark 

COTS Manager 


Julie Darroux 

Administration Officer 

Having served with the ICCM for over two decades Julie’s role has gone through a number of changes.  She continues to be the focal point for membershelping with their queries. She also manages training and development schedule and administers the course certification process.  


Meet the board

Our board is made up of people who are passionate about the sector and have lived experience to bring to this unpaid role. Directors are elected by the members to serve the members and are key to the success and direction of the Institute. 

History of the ICCM 

On 29th September 2003 at an AGM held at the Prince of Wales Hotel, Southport, the once familiar initials IBCA became ICCM. This was the 5th name change for an organisation that began life back in 1913 as the United Kingdom Association of Cemetery Superintendents.  

The first name change came in 1918 to that of the National Association of Cemetery Superintendents. The second, in 1932, reflecting the growing prevalence of cremation, to the National Association of Cemetery and Crematorium Superintendents. Then, in 1947 when, following amendments to the organisation’s rules and standing orders, the name Institute of Burial and Cremation Administration was thought to better describe the organisation’s purpose. Eleven years later, after many years of trying, the IBCA achieved the significant recognition of ‘Incorporation’ from the then Board of Trade and its fourth name change took place necessitating the addition of ‘Inc’. There have been many other ‘milestones’ along the way including, in 1927, the introduction of examinations for superintendents, the forerunner of today’s BTEC HNC accredited Institute diploma modules. 

In 1932 the first annual ‘joint’ conference was held in conjunction with the organisation we know today as the Federation of British Cremation Authorities. The first edition of the members quarterly magazine, The Journal, was produced in 1935. Known affectionately today as ‘TJ’, it is now widely regarded as one of the finest trade publications in its field. 

During the Second World War, when many organisations ceased to function, the association formed a War Emergency Committee which responded tirelessly to circulars from the Ministry of Health and the Ministry of Labour. A shortage of gravediggers was a serious problem, with young men being called to arms.  

As the Institute moved into the 1990s it was becoming apparent that the relatively strong financial position it had enjoyed during the latter half of the 60’s was beginning to erode. In 1990 a Trust fund was established to encourage burial & cremation initiatives and to support members during their studies. In 1993 – The Institute underwrote the formation of the Confederation of Burial Authorities.  In 1995 The Institute commissioned research into the disposal of foetal remains resulting in a major guidance document and closer working with Health Trusts throughout the UK. During 1996 the Charter for the Bereaved was launched, proving vital to the emergence of a new approach within the Institute. In the next year, 1997, the Cemetery Operatives Training Scheme launched. In 1998 the Executive Committee was replaced by a Board of Directors elected by the members, and first of the Diploma modules outsourced. During the Millennium year the Best Value Assessment Process was launched, providing clear links between the Charter for the Bereaved and the Best Value process. In April 2001 the Institute appointed its first full-time officer, Tim Morris. This proved to be the catalyst for further rapid changes. In 2002 the treasurer John Robson announced a surplus of £60,000 enabling the Institute to embark upon opening its first dedicated headquarters at the City of London Cemetery and Crematorium and the appointment of two further full-time officers covering training and development and administration. In 2003 our name was changed to the Institute of Cemetery and Crematorium Management. Our president at that time, Chris Johns said ‘This will be a great honour for and I confidently predict that the ICCM can look forward to a highly successful future assisting its members through the provision of education and training programmes, the production of policy and best practice documents and advice designed to improve services to the bereaved’. Following further expansion of activity, the Institute created an additional post of Technical Services Manager. 

In 2005 the membership of the Institute voted by a majority of five to one to create a corporate arm.  At the same time the membership of the Confederation of Burial Authorities voted to dissolve and merge into ICCM Corporate. This was achieved and finalised at the 2005 AGM. This resulted in the formation of the Corporate and Professional committees both of which had equal representation on the board of Directors. 
 
In 2010 members voted 92% in favour to change the Articles of Association which effectively disbanded the committees with election to the board being first past the post. The lack of nominees to fill committee seats had resulted in no elections for a number of years therefore the decision to slim down to face the challenges of the future was taken by the membership. 
 
The Institute is now the only organisation within bereavement services to provide fully accredited and externally validated education and training opportunities for cemetery and crematorium staff at all levels.