Why this course?

Gain the confidence from the legal and practical know-how to manage EROB processes effectively and avoid disputes. You’ll learn how to assess documents, handle family tensions, and maintain proper records, protecting your authority while ensuring fairness and clarity for people who have been bereaved.

 

Who is this for? 

Anyone involved in cemetery administration.

 

Duration: 2 mornings

Delivery: Live online

 

What’s covered? 

Learning about the benefits of having a proper, legally compliant EROB system, including:

  • Putting things in context
  • Benefits of having a proper system
  • Does the funeral director need to be involved?
  • Background and research findings
  • Legal documents – wills, grant of probate, letters of administration
  • Memorial rights
  • Statutory declarations – how to gain information and draft the declaration
  • Legal and ethical framework
  • Referral of cases
  • Conducting a search
  • Tracing next of kin
  • Registration
  • The funeral service
  • Dealing with the estate
  • Record keeping
  • To be able to identify the documentation that is available or required for a range of circumstances
  • In the absence of certain legal documents how to properly draft a statutory declaration
  • How to advise families on purchasing and transferring the exclusive right of burial
  • How to protect your authority against potential claims from feuding families

Programme

Day 1: Sessions 1 & 2 

9.15 Sign in and introduction 

9.30 Granting and exercising the EROB 

10.20 Short break 

10.30 Transferring the EROB 

11.20 Short break 

11.30 Questions 

12.00 Finish 

Day 2: Sessions 3 & 4 

9.15 Sign in and introduction 

9.30 Quick recap of sessions 1 & 2, common EROB questions and answers 

10.20 Short break 

10.30 Attendees questions and answers 

11.20 Short break 

11.30 Final questions and answers 

12.00 Finish

Investment:

members          £100 + VAT

non members  £150 + VAT

Your Instructor

Technical Officer Sofia Allana FICCM (Dip)

Sofia is the Technical Services Officer for the ICCM. Her career in bereavement started in 2002, covering all aspects of cemetery and crematorium management. Before joining the ICCM, Sofia was Head of Islington and Camden Cemetery Services, managing a team of 25 and 226 acres across three sites. She was responsible for creating and implementing robust policies and managing various in-house cemetery development projects. Sofia implemented and directed the council's trading arm that boosted revenue of memorial sales. Sofia handled external ground maintenance, memorial permits, following health and safety legislation, and supervised exhumations. In addition, she developed and maintained special cemetery spaces for children and babies. Sofia joined the ICCM in 2019 and uses her vast experience to help members on cemetery and crematorium operational and legislative issues. As well as holding the ICCM Diploma, she has also obtained her TQUK Level 3 award in Education and Training (RQF) and delivers training for the ICCM on multiple subjects within bereavement services.